Booking Terms & Conditions
The following terms and conditions, together with the information relating to your chosen holiday, form the basis of your contract with Discovery Walking Holidays Ltd. Please read them carefully as they set out our respective rights and obligations.
All matters arising from your contract with us and governed by English Law and are subject to the jurisdiction of the courts of England and Wales.
To make a booking, please complete our online booking form or download and send us your booking form with payment of your deposit. A deposit of £100 per person is required. Please note that full payment will be required if your booking is made within 6 weeks of your holiday start date. Payments may be made online by credit / debit card or by cheque (made payable to ” Discovery Walking Holidays Ltd”)
A contract with Discovery Walking holidays Ltd comes into effect when we have received your booking form and deposit and we have issued a confirmation of your booking. On confirmation of your booking, we will send you an invoice for the outstanding balance, which will show the date by which the final balance must be paid, a reminder will not be sent.
If the balance is not paid by the due date shown on your invoice, we reserve the right to cancel your holiday and retain your deposit. In addition a late payment fee of £40 per person may also be applied for rebooking your holiday.
If for any reason a booking cannot be accepted by us, notification and the refund of the deposit will be made as soon as possible, but within any of event within 14 days of receipt of your booking.
Once a booking has been made, Discovery Walking Holidays Ltd will only accept and act on communications send by the person who made the booking. Wherever possible we will provide your information, invoice and correspondence by email as this helps to keep our prices down and minimise our impact on the environment.
3. Changing your booking
If you wish to make any changes to your holiday after booking and before the due date for final payment, we will do our utmost to try and meet your requirements. An administration fee of £40 per person may be applied in addition to any increased charges incurred as a result of your changes. Any changes received by us after the due date of your final payment that we are unable to accommodate, will be treated as a cancellation and the charges in paragraph 4 will apply.
4. Cancellation by You
Should you or any members of your party be forced to cancel your holiday, then you must notify us as soon as possible in writing or by email. Notification can only be accepted from the person who made the booking. A cancellation will take effect from the date that the written notice is received by us. The following cancellation charges will then apply:
Deposit is non-refundable in all cases.
50% of the balance where notification is received 29-42 days before the start of your holiday.
100% of the balance where notification is received 28 days or less
In addition, it may be necessary to add supplements (e.g. Single Person supplements, travel arrangements) to any remaining members of the party as a result of the cancellation. Any such charges will be deducted before any refund is made where this should apply.
5. Changes or cancellation by us
We will not materially modify or cancel your holiday after the booking has been confirmed unless we are forced to do so due to circumstances beyond our control. Whilst be try avoid cancellations and changes, we must reserve the right to do so. In the unlikely event that we should have to cancel your holiday or make a significant change (e.g. Changing your route or your start date) we will notify you as soon as possible and you will have the option to either, accept the changes, take an alternative holiday or receive a full refund.
We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. No compensation will be payable if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel, such as failing to pay on time.
6. Travel Insurance
It is advisable that you and each member of your party, takes out holiday insurance to protect yourselves, equipment, luggage and to cover against non-refundable costs should you have to cancel your trip due to unexpected circumstances or ill health. You should ensure that any such policy covers you for the activities being undertaken during your holiday.
7. Holiday Information
Each booking will receive a holiday pack, containing a detailed itinerary for your holiday, including full day to day details on your walking, accommodation, directions on how to get there, what to bring and useful information. In addition it will contain one set of maps and route guide or route notes. Your holiday pack will be despatched on receipt of your full balance payment and at least two weeks before the start of your holiday.
8. Package Travel Regulations 1992
Discovery Walking Holidays are bound by and fully comply with the Package Holiday Regulations 1992. For your financial security all monies paid on holidays are held and protected in a secure client account until your trip has been completed.
9. Personal Information
We do not sell your personal information to third parties, or pass it on for marketing purposes. We will only pass on personal information in connection with arranging your holiday. For Example we will pass on your Names to book accommodation and other services, and will provide your contact details to B&B’s and other services in case of emergency or if problems should occur.
Whilst Discovery Walking Holiday Ltd will try to make your holiday as safe as possible, the responsibility for ensuring the personal safety of the party rests solely with the party itself. It is your responsibility to ensure that you and your party members are physically fit, adequately experienced and suitability equipped for your chosen holiday, and are aware of the risks involved in a walking holiday. If you have any doubts, please contact us or, in the case of fitness level, your medical practitioner. Some of the routes pass through very isolated areas which can be exposed to serious weather conditions. You should follow the Country Code, the advice in the guidebook or route notes provided, adhere to any warnings and advisory notices along the route and act prudently and sensibly at all times.
11. Parental Responsibility
Parents or legal guardians of children under 18 undertake to take full responsibility and supervision of their children at all times. To satisfy current legislation, children under 18 will not be allowed to undertake Discovery Walking Holidays trips without their parent or legal guardian accompanying them.
12. Luggage Transfers
Discovery Walking Holidays does not accept any liability for damage or loss to any item of luggage or its contents during transportation. It is your responsibility to ensure that your bags are safely packed and contain no valuable and/or fragile items such as laptops, tablets, cameras, mobile phones or glass. Your luggage and its contents must be protected by a suitable insurance policy.
Each bag being transported must not weigh more than 20kg. There must be no items attached to the outside of the bag. Our agents who move the luggage reserve the right to refuse overweight bags. Discovery Walking Holidays does not accept any liability or costs or inconvenience that this refusal may incurs.
When you book your holiday with us, you accept responsibility for the proper conduct of all members of your party during your holiday. We reserve the right at any time to terminate the stay of any party member(s) whose behaviour is, in the reasonable opinion of the accommodation provider or us, causing or likely to cause danger, upset or distress to anyone else or damage to property. Full cancellation charges will then apply and no refund will be given.
We are under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation) you may incur as a result of your stay being terminated. If you cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation supplier concerned for the cost of the damage before the end of your stay and you must indemnify us for the full amount of any claim (including legal costs) made against us by the accommodation supplier or any third party as a result of such behaviour.
If you have any problems during your holiday, please report it immediately to your accommodation provider or our agent or representative so that any problems can be resolved as soon as possible. If we are unable to do this, complaints should be made in writing to our office as soon as practically possible and in any case within 14 days of the end of your holiday. Complaints received in excess of 14 days can be difficult to investigate.
14. Force Majeure
We regret we cannot accept any liability or pay any compensation where your holiday is prevented or affected by, or you otherwise suffer any damage or loss as a result of force majeure. Force majeure means any event which we, or any or our suppliers, could not, even with all due care, foresee or avoid. Such events include war or threat of war, riots, civil strife, terrorist activities, industrial disputes, fire, epidemics and viral pandemics, natural or nuclear disasters, adverse weather conditions and all similar events outside our control.
15. Our Responsibility
We will accept responsibility if any death, personal injury, failure or deficiency of your holiday arrangements is caused by negligence or omissions by us, our agents or suppliers. We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other sum or claim of any description whatsoever which results from the fault of the person(s) affected or any member(s) of their party or results from an event or circumstance which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care. We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in your quote and we have not agreed to arrange them. The maximum liability for any damages other than for personal injury or illness will be limited to the price paid for the holiday.